Prime Video error code 35 typically indicates a connectivity issue, leaving viewers unable to stream their favorite shows and movies. In this article, we delve into effective strategies to resolve error code 35 in Prime Video and restore your streaming experience.
To fix Prime Video error code 35, start by checking your internet connection and restarting your router. Update your Prime Video app and clear its cache. If the issue persists, consider switching to a different network or contacting Amazon Prime Video customer support for specialized assistance.
Table of Contents
How to Fix Prime Video Error Code 35
Fix 1: Check Your Internet Connection
This step involves ensuring that your internet connection is stable and strong enough for streaming.
- Restart your router and modem: Unplug them for a minute and then plug them back in.
- Test your internet speed: Use an online speed test tool to check if your internet speed is sufficient for streaming.
- Reduce network congestion: Disconnect other devices that might be using the network.
Fix 2: Update Your Prime Video App
Keeping your app updated is crucial for smooth streaming and can resolve many error codes.
- Open your device’s app store: Go to Google Play Store or Apple App Store.
- Search for Prime Video: Find the app in the store.
- Update the app: If an update is available, select ‘Update’.
Fix 3: Clear App Cache and Data
Clearing cache and data can resolve issues caused by corrupted or outdated files.
- Go to your device’s settings: Navigate to the ‘Apps’ or ‘Applications’ section.
- Find Amazon Prime Video: Select it from the list of apps.
- Clear cache and data: Select ‘Storage’, then ‘Clear Cache’ and ‘Clear Data’.
Fix 4: Switch Network or Use Mobile Data
Sometimes, the problem might be with your specific network.
- Switch to a different Wi-Fi network: If available, try connecting to another network.
- Use mobile data: If Wi-Fi isn’t working, try using your mobile data to see if the issue persists.
Fix 5: Check Device Compatibility
Ensure that your device is compatible with the latest version of Prime Video.
- Check system updates: Ensure your streaming device is running the latest operating system.
- Consult device compatibility lists: Check Amazon’s website for compatible devices.
Fix 6: Contact Amazon Prime Video Support
If all else fails, reaching out for professional help is the next step.
- Visit Amazon’s support page: Look for contact options for customer support.
- Describe your issue: Provide details about the error code and the steps you’ve already tried.
Fix 7: Disable VPN or Proxy Servers
VPNs or proxy servers can sometimes interfere with streaming services.
- Disable any VPN or proxy: Turn off these services and try streaming again.
- Check app functionality: After disabling, open Prime Video to see if the error persists.
Fix 8: Reinstall the Prime Video App
A fresh installation can resolve underlying issues with the app.
- Uninstall the Prime Video app: Remove it from your device.
- Restart your device: This can clear any residual files.
- Reinstall the app: Download and install Prime Video from your device’s app store.
Fix 9: Adjust Streaming Quality
Lowering the streaming quality can help if your internet speed is not optimal.
- Open Prime Video settings: Navigate to the app’s settings.
- Adjust streaming quality: Choose a lower quality setting to reduce buffering.
Fix 10: Check for External Interference
External factors like device placement can affect connectivity.
- Reposition your streaming device: Ensure it’s within a good range of your Wi-Fi router.
- Remove physical obstructions: Objects and walls can interfere with Wi-Fi signals.
FAQ- November 27, 2023
What causes Prime Video error 35?
This error is commonly caused by issues related to internet connectivity, outdated apps, device compatibility, or interference from VPNs.
Can switching from Wi-Fi to mobile data fix the error?
Yes, switching to a different network, like mobile data, can sometimes resolve this error if the issue is with your Wi-Fi connection.
Is it necessary to contact Amazon Prime Video support for error code 35?
If the above fixes don’t work, contacting Amazon Prime Video support is recommended as they can provide more specific solutions.
Will reinstalling the Prime Video app delete my watchlist or preferences?
Your watchlist and preferences are tied to your account, so they should be restored once you log back in after reinstalling the app.
How can I prevent Prime Video code 35 in the future?
Regularly update your app, maintain a stable internet connection, and avoid using VPNs while streaming to prevent this error.
Conclusion
Resolving Prime Video error code 35 usually involves troubleshooting internet connectivity issues, updating or reinstalling the app, and ensuring device compatibility. By methodically following these steps, you can usually get back to uninterrupted streaming. Remember, consistent app updates and a stable internet connection are key to a smooth streaming experience.
