Overwatch 2 players are experiencing an annoying error code 5001 that prevents them from adding friends to their Battle.net list. This error message pops up when you try to send a friend request, and it’s accompanied by a vague “internal problem” explanation. If you’re among the affected players, don’t worry – we’ve got you covered. In this comprehensive guide, we’ll provide you with easy-to-follow steps to fix Overwatch 2 error code 5001 and get back to enjoying the game with your friends.
How to Fix Overwatch 2 Error Code 5001
Fix 1: Cancel Pending Friend Requests
The most common cause of Overwatch 2 error 5001 is having too many pending friend requests. To resolve this issue, follow these steps:
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Open the Blizzard Battle.net application.
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Open the friends list.
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Click the cogwheel icon in the top-right corner of the friends list window.
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Select “View Sent Friend Requests.”
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Review the list of pending friend requests and cancel any that are no longer relevant.
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Close the Blizzard Battle.net application and relaunch Overwatch 2.
Fix 2: Delete Battle.net Cache and Temp Files
Sometimes, corrupted or outdated cache and temporary files can cause Overwatch 2 to malfunction, leading to error code 5001. To eliminate this possibility, follow these steps:
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Close Overwatch 2 and the Blizzard Battle.net application completely.
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Press the Windows key + R to open the Run dialog box.
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Type “%appdata%\Blizzard\Battle.net\Cache” and press Enter.
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Delete all the files and folders in the Cache folder.
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Repeat steps 3 and 4, but this time replace “Cache” with “Temp” in the Run dialog box.
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Restart your computer.
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Launch the Blizzard Battle.net application and then Overwatch 2.
Fix 3: Check for Overwatch 2 Updates
Ensure you’re running the latest version of Overwatch 2. Outdated game versions can sometimes cause compatibility issues and lead to error code 5001 in Overwatch. To check for updates, follow these steps:
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Open the Blizzard Battle.net application.
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Click the Overwatch 2 icon.
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If an update is available, an “Update” button will appear next to the Play button.
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Click the “Update” button and wait for the update to download and install.
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Once the update is complete, launch Overwatch 2.
Fix 4: Verify Game Files
Overwatch 2 error 5001 can also occur if the game files are corrupted or missing. To verify the integrity of your game files, follow these steps:
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Open the Blizzard Battle.net application.
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Click the Overwatch 2 icon.
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Click the Options icon (gear symbol) next to the Play button.
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Select “Scan and Repair.”
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The Battle.net application will scan your Overwatch 2 files and repair any corrupted or missing files.
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Once the scan is complete, launch Overwatch 2.
Fix 5: Disable Third-Party Overlays
Some third-party overlays, such as Discord’s overlay or streaming software overlays, can interfere with Overwatch 2 and cause error code 5001. To rule out this possibility, disable any overlays you have running before launching Overwatch 2.
Fix 6: Reinstall Battle.net
As a last resort, try reinstalling the Blizzard Battle.net application. This will completely remove and reinstall the application, ensuring that any corrupted or outdated files are replaced.
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Close the Blizzard Battle.net application and any other Blizzard-related processes running in the background.
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Press the Windows key + R to open the Run dialog box.
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Type “%appdata%\Blizzard” and press Enter.
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Delete the “Battle.net” folder.
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Download the latest version of the Blizzard Battle.net application from Blizzard’s website.
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Install the Battle.net application and log in with your Blizzard account.
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Launch Overwatch 2.
Contact Blizzard Support – November 29, 2023
If none of the above fixes resolve Overwatch 2 error code 5001, it’s time to reach out to Blizzard Support. They can help you investigate further and provide more specialized troubleshooting steps. Visit Blizzard’s support website and create a ticket describing the issue you’re experiencing.
Related:
How to Fix Overwatch 2 error BN 043
