Players are facing a missing VC issue in NBA 2K21. Players need to raise a ticket. Before you file a ticket, please be aware that (during periods of high online traffic) it can take a few hours before the VC you purchased is credited to your account.
The first thing to do is go ahead and file a support ticket. Please be sure to provide us with the following information when you fill in the “Description” field about what’s going on.
If you’re having trouble grabbing a record of your VC purchase, please consult the following guide; we’ve broken the instructions down by platform:
To find your transaction history on your Nintendo Switch, use the eShop:
For Nintendo Switch, we’ll also need a screenshot of your Nintendo Support ID. This can be found by going through the Switch menu > System settings > Users > Your Profile > Scroll down, and click on Number for Customer Support.
SONY AMERICA PURCHASE:
If you have issues with a purchase on PlayStation, you’ll have to reach out to Sony-America Customer Support for assistance.
SONY EUROPE/ASIA/JAPAN PURCHASE:
To find your transaction history on PlayStation, you can go to the Account Management website:
For further help, please read https://www.playstation.com/support/store/check-ps-store-transaction-subscription-service/
To find your transaction history on Xbox, you can go to
http://support.xbox.com/en-US/billing/xbox-live-membership/check-xbox-live-bill or https://account.microsoft.com/about?refd=login.live.com on any PC or Mac web browser (this must be a desktop browser, not one on a mobile device).
NOTE: If you click on your MS profile picture in the right hand corner of the page prior to taking the screenshot it will display your email/gamertag.