[Fixed] Error Code WS-37398-0 on PS4 and PS5 [NEW]

A few PlayStation 4 and PlayStation 5 owners are currently reporting error code WS-37398-0 when they try to use the PSN service. Players are unable to log in or connect to the service. The error WS 37398 0 could trigger for various reasons, most likely network connection related or database issue.

What is PS4 Error Code WS-37398-0?

The error code WS-37398-0 is a Sony network-related issue. The PS4 and PS5 show the error code WS-37398-0 when the console gets disconnected from the PlayStation Network (PSN).

How to Error Code WS-37398-0 in PS4?

Sometimes issues like this can actually be fixed very quickly. Hopefully, it doesn’t take Sony too long to get the issue resolved. Meanwhile, you can check the PSN status here.

Check PlayStation Network Status

If you’re still unable to connect to the server, follow the steps below.

Change your Router DNS

OpenDNS
PRIMARY:208.67.222.222
SECONDARY:208.67.220.220

googleDNS
PRIMARY:8.8.8.8
SECONDARY:8.8.4.4

Restart your console:

Turn off your console and then turn it back on.

In order to sign in to PSN, your PS4 or your PS5 needs to have the latest version of the system software installed.

Using the PS4

First, make sure your PS4 is connected to the internet, and go to Settings > System Software Update.
The PS4 will now detect if there is an update available for the System Software. If there is, follow the on-screen instructions to download and install the update.

Using the PS5

First, make sure your PS5 is connected to the internet, and go to Settings > System > System Software > System Software Update and Settings > Update System Software.
The PS5 will now detect if there is an update available for the System Software. If there is, follow the on-screen instructions to download and install the update.