Diablo 4 error code 397006 can prevent you from loading into the game and playing properly. In this guide, we’ll explain what causes error code 397006 in Diablo 4, how to fix it, and how to prevent it from happening again.
Table of Contents
What Causes Diablo 4 Error Code 397006?
Error code 397006 in Diablo 4 is usually caused by one of the following issues:
Corrupted Game Files
Corrupted or missing game files can trigger this error. If any of Diablo 4’s files become damaged or go missing, it can prevent the game from loading properly and cause D4 error 397006.
Outdated Graphics Drivers
Outdated or incompatible graphics drivers are a common source of Diablo 4 errors. If your graphics drivers are not up to date, it can sometimes lead to D4 error code 397006 when trying to run Diablo 4.
Connectivity Issues
Any network connectivity problems can also generate this error in Diablo 4. If you lose connection to Blizzard’s servers while loading the game, it may fail to load fully and show 397006.
Overclocking Issues
If you have overclocked your CPU, GPU or RAM, this can potentially cause instability that leads to error 397006 in some cases. Resetting your overclocking settings may help resolve the issue.
Anti-Virus and Firewall Conflicts
In some cases, overzealous anti-virus or firewall software can interfere with Diablo 4 and trigger error 397006. Temporarily disabling these programs may help narrow down the cause.
How to Fix Diablo 4 Error Code 397006
If you’re encountering error 397006 in Diablo 4, there are a few potential fixes you can try:
1. Restart Your PC and Router
One of the first things to try is simply restarting your computer and router/modem. This can help clear out any temporary connectivity or software issues causing the problem.
2. Check Your Internet Connection
Make sure you have a stable, high-speed internet connection while playing Diablo 4. Use an ethernet cable if possible, or move closer to your wifi router temporarily to test.
3. Update Your Graphics Drivers
Go to your graphics card manufacturer’s website (Nvidia, AMD, Intel etc) and download the latest drivers for your GPU model. Install them and restart your PC.
4. Scan and Repair Diablo 4 Files
In the Blizzard desktop app, select Diablo 4, click the Options button and choose “Scan and Repair”. This will check for corrupt game files and download any missing files.
5. Disable Background Programs
Close any other games or resource-heavy programs running in the background. Disable any unnecessary startup programs as well using Task Manager.
6. Turn Off Overclocking
If you have overclocked your system, reset your CPU/GPU/RAM back to default factory settings. Overclocking can sometimes cause stability issues.
7. Whitelist Diablo 4 in Anti-Virus
Add Diablo 4 as an exception in your anti-virus and firewall software. This can help prevent conflicts that cause error 397006.
8. Run Diablo 4 as Administrator
Right-click on Diablo 4 in your Steam or Blizzard app library, select Properties then check “Run as Administrator”. This may help resolve permission issues.
9. Contact Blizzard Support
If all else fails, reach out to Blizzard’s customer support for further troubleshooting. They may be able to identify other specific causes for the 397006 error.
How to Prevent Diablo 4 Error Code 397006
Once you’ve resolved the 397006 error, here are some tips to help prevent it from occurring again in the future:
- Keep your graphics drivers up to date
- Don’t overclock your system if stability is an issue
- Use a wired internet connection for lag-free connectivity
- Pause anti-virus scans and firewalls while gaming
- Close other resource-intensive programs while playing
- Scan and repair Diablo 4 files occasionally
- Restart your network devices and PC before long play sessions
FAQ – July 24, 2023
What is Diablo 4 error code 397006?
Error 397006 is a loading error that prevents Diablo 4 from launching properly. It is often caused by corrupted files, connectivity issues or software conflicts.
Why does Diablo 4 error 397006 happen?
The most common causes are outdated graphics drivers, internet connection problems, overclocking instability, game file corruption, and conflicts with anti-virus or firewall software.
How can I fix Diablo 4 error code 397006?
Try restarting your PC and router, updating graphics drivers, repairing game files, disabling overclocking, whitelisting Diablo 4 in security software, running as admin, and contacting Blizzard support.
How do I prevent error code 397006 in Diablo 4?
Keep graphics drivers updated, use wired internet, avoid overclocking, close other programs while playing, periodically scan and repair files, and restart devices before long sessions.
Does error 397006 mean my Diablo 4 is corrupted?
Not necessarily. While it can be caused by corrupted game files, there are other common factors like driver, network and software issues that can trigger this error.
What should I do if all fixes for error 397006 fail?
If you have tried all troubleshooting steps and the error persists, reach out to Blizzard’s customer support. They can further investigate your game logs and identify any other potential causes.
Is there a common fix for all Diablo 4 errors?
No universal fix, as different errors have different causes. But restarting devices, updating drivers, reparing files, checking connections and closing other programs can resolve many common Diablo 4 errors.
Are Diablo 4 server issues causing error code 397006?
Unlikely as a direct cause, as 397006 is a client-side loading error. But connection issues to Blizzard servers can potentially contribute to or worsen this error.
Where can I find help for fixing Diablo 4 error 397006?
The best resources are Blizzard’s official customer support, Diablo 4 forums, Steam community hubs, and gaming sites like Reddit. Many players have provided fixes that worked for them.
This covers the key information on understanding, fixing and preventing Diablo 4 error code 397006. While frustrating, this error can usually be resolved with some targeted troubleshooting and tweaking. We hope these tips help you get back to slaying demons in Sanctuary!
Related: Diablo 4 Error Code 7.
